Frequently Asked Questions
Everything you need to know about our exclusive collectibles and designer collaborations.
How long does it take for my order to ship?
Processing times vary by product. Limited edition drops and pre-order items will have specific shipping timelines listed on their individual product pages. Standard in-stock items typically ship within 3-5 business days.
What is your return policy for limited edition items?
Due to the exclusive nature of our designer collaborations and limited-run items, all sales on Mattel Creations are final unless the product arrives damaged or defective.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
How can I ensure I don't miss a product drop?
We recommend signing up for our newsletter and following our social media channels. High-demand items often sell out within minutes, so being logged into your account ahead of time is advised.
Are there purchase limits on exclusive items?
To ensure as many fans as possible can access our collections, we often implement a 'Limit per Household' policy. These limits are clearly stated on the product description page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.